Stages of Certification

Start by reviewing the NARR Levels of Support. This table helps you identify which level aligns with the care, structure, and services your program offers.

Fill out the lead contact form so we can gather your contact details. A FSARR staff member will follow up with a screening call to learn more about your residence and guide you forward.

FSARR staff will invite you to our certification portal through Behave. Once you receive the invitation, follow the link to create your account and get started.

Once your Behave account is set up, FSARR will add the Compliance Agreement to your portal. You’ll need to review and sign it before continuing with your application.

FSARR staff will add the official application to your Behave portal at this stage. This form collects detailed information about your residence and is more comprehensive than the initial lead contact form.

FSARR will add the upload section to your Behave portal so you can submit your policies, procedures, and supporting documents. Be sure to review our Documentation Checklist in the Resource section to make sure you’re prepared. After you submit everything, FSARR staff will review your materials and let you know what updates or corrections are needed.

FSARR staff will schedule an on-site inspection of your residence. Two team members will conduct a full audit of the home, interview residents, staff members and identify any changes or updates needed to meet certification standards.

If the site visit shows that updates are needed, FSARR will go over the details with you and establish a realistic timeline for making those improvements, particularly for newly opening homes. Recertification homes follow a separate process, so this step does not apply to them in the same way.

Congratulations and welcome home! Your residence has successfully completed the certification process. FSARR staff will send you a certificate which is good for 1 year.